‘CityDoctor Physician’ App
Effective Date: 01/01/2026
1. Introduction
“CityDoctor Digital Health Care” (referred to as "we," "us," "our," or ‘CityDoctor’) a legally registered partnership firm in India. ‘CityDoctor’ & ‘CityDoctor Physician’ application is owned and operated by “CityDoctor Digital Health Care”.
The application is published, managed & maintain by the partnership's authorized representative.
Please read this Privacy Policy carefully before accessing or using the Website (https:citydoctor.in), mobile applications (‘Citydoctor’ & ‘CityDoctor Physician’), or any of the Services offered by ‘CityDoctor’. By accessing or using our Website, applications, or Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy, which forms an integral part of the Terms & Conditions governing your use of the Services. Together, the Terms & Conditions and this Privacy Policy constitute a legally binding agreement ("Agreement") between you and “CityDoctor Digital Health Care” regarding your access to and use of the Website, mobile applications, and Services.
“CityDoctor Digital Health Care” provides these Services directly and, where applicable, through its authorized representatives, affiliates, associates, technology partners, and other third-party service providers (collectively referred to as "Partners").
Welcome to the “CityDoctor Physician” App ("Physician app").
This Privacy Policy explains how “CityDoctor Digital Health Care” ("CityDoctor", "we", "our", or "us") collects, uses, stores, and protects information provided by registered medical practitioners using the Physician app.
By registering and using the Physician app, you agree to the practices described in this Privacy Policy.
2. Information We Collect
A. Doctor Registration Information
When registering, doctors may provide:
- Full Name
- Mobile Number
- Email Address
- Medical Registration Number
- Qualification Details
- Specialty/Specialization
- Chamber Address
- Consultation Timings
- Professional Photograph
- Digital Signature (if applicable)
B. Practice Information
Doctors may provide:
- Clinic/Hospital Details
- Appointment Schedule
- Availability Status
- Consultation Fees
- Practice-related Information
C. Technical Information
We may automatically collect:
- Device Information
- Device Identifier
- Operating System Version
- App Version
- IP Address
- Log Data
- Crash Reports
- Usage Analytics
3. Patient Information Access
The Physician app may allow doctors to view information relating to patients who have booked appointments or interacted through the CityDoctor platform.
Such information may include:
- Patient Name
- Mobile Number
- Appointment Details
- Consultation History maintained within the platform
Doctors agree to:
- Access patient information only for legitimate healthcare purposes.
- Maintain confidentiality of patient information.
- Comply with applicable healthcare privacy laws and ethical obligations.
- Refrain from sharing, selling, or misusing patient data
4. How We Use Information
We use information to:
- Verify doctor identity and credentials.
- Create and manage doctor profiles.
- Display professional information to users.
- Facilitate appointment management.
- Improve platform functionality.
- Provide technical support.
- Maintain security and prevent fraud.
- Communicate important service updates.
5. Profile Visibility
The following information may be visible to users of the CityDoctor platform:
- Doctor Name
- Qualification
- Specialty
- Chamber Address
- Consultation Timings
- Professional Photograph
- Contact Information (if enabled by doctor)
- Other profile details voluntarily provided
By using the platform, doctors consent to the public display of such professional information.
6. Verification of Doctor Credentials
CityDoctor may request supporting documents to verify:
- Medical Registration Number
- Professional Qualification
- Specialty Credentials
- Identity Documents
CityDoctor reserves the right to suspend or remove profiles that fail verification or provide inaccurate information.
7. Data Sharing
CityDoctor does not sell or misuse personal information.
Information may be shared:
- When required by law.
- Pursuant to court orders or government requests.
- With trusted service providers assisting platform operations.
- To investigate fraud, misuse, or security concerns.
8. Data Security
We implement commercially reasonable safeguards to protect information against unauthorized access, disclosure, loss, or alteration.
Despite these measures, no digital platform can guarantee absolute security.
9. Doctor Responsibilities
Doctors agree to:
- Maintain accurate profile information.
- Protect login credentials.
- Keep account passwords confidential.
- Notify CityDoctor immediately of unauthorized account access.
- Use the platform in compliance with applicable laws and professional ethics.
10. Account Suspension or Termination
CityDoctor may suspend or terminate accounts if:
- False information is provided.
- Fraudulent activities are detected.
- Platform policies are violated.
- Professional registration is found invalid or expired.
11. Data Retention
We retain information for as long as necessary to:
- Provide services.
- Meet legal obligations.
- Resolve disputes.
- Enforce agreements.
Certain records may be retained after account closure where legally required.
12. Third-Party Services
The Physician app may use services such as:
- Google Play Services
- Firebase Authentication
- Firebase Analytics
- Firebase Crashlytics
- Cloud Messaging Services
- Mapping Services
Such services operate under their own privacy policies.
13. Medical Disclaimer
CityDoctor is a technology platform facilitating doctor discovery and appointment-related services.
CityDoctor does not provide medical advice, diagnosis, treatment, or clinical decision-making services.
Doctors remain solely responsible for professional medical services provided to patients.
14. Changes to This Privacy Policy
We may modify this Privacy Policy from time to time.
Updated versions will be published within the application and become effective upon publication.
15. Contact Information
CityDoctor Digital Health Care
Srinagar Pally, Ailakundi, Bankura-722102
Email: support@citydoctor.in
connect@citydoctor.in
Website: www.citydoctor.in
For privacy-related concerns, requests, or complaints, please contact us using the details above.
Last Updated: 04/07/2026
‘CityDoctor’ & ‘CityDoctor Physician’ application is owned and operated by “CityDoctor Digital Health Care”, a legally registered partnership firm in India. The application is published, managed & maintain by the partnership's authorized representative.
© 2026 CityDoctor Digital Health Care. All Rights Reserved.