CityDoctor Doctor App

Effective Date: 01/01/2026
Last Updated: 01/05/2026

1. Introduction

Welcome to the CityDoctor Doctor App ("Doctor App").

This Privacy Policy explains how CityDoctor Digital Health Care ("CityDoctor", "we", "our", or "us") collects, uses, stores, and protects information provided by registered medical practitioners using the Doctor App.

By registering and using the Doctor App, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Doctor Registration Information

When registering, doctors may provide:

- Full Name
- Mobile Number
- Email Address
- Medical Registration Number
- Qualification Details
- Specialty/Specialization
- Chamber Address
- Consultation Timings
- Professional Photograph
- Digital Signature (if applicable)

B. Practice Information

Doctors may provide:

- Clinic/Hospital Details
- Appointment Schedule
- Availability Status
- Consultation Fees
- Practice-related Information

C. Technical Information

We may automatically collect:

- Device Information
- Device Identifier
- Operating System Version
- App Version
- IP Address
- Log Data
- Crash Reports
- Usage Analytics

3. Patient Information Access

The Doctor App may allow doctors to view information relating to patients who have booked appointments or interacted through the CityDoctor platform.

Such information may include:

- Patient Name
- Mobile Number
- Appointment Details
- Consultation History maintained within the platform

Doctors agree to:

- Access patient information only for legitimate healthcare purposes.
- Maintain confidentiality of patient information.
- Comply with applicable healthcare privacy laws and ethical obligations.
- Refrain from sharing, selling, or misusing patient data

4. How We Use Information

We use information to:

- Verify doctor identity and credentials.
- Create and manage doctor profiles.
- Display professional information to users.
- Facilitate appointment management.
- Improve platform functionality.
- Provide technical support.
- Maintain security and prevent fraud.
- Communicate important service updates.

5. Profile Visibility

The following information may be visible to users of the CityDoctor platform:

- Doctor Name
- Qualification
- Specialty
- Chamber Address
- Consultation Timings
- Professional Photograph
- Contact Information (if enabled by doctor)
- Other profile details voluntarily provided

By using the platform, doctors consent to the public display of such professional information.

6. Verification of Doctor Credentials

CityDoctor may request supporting documents to verify:

- Medical Registration Number
- Professional Qualification
- Specialty Credentials
- Identity Documents

CityDoctor reserves the right to suspend or remove profiles that fail verification or provide inaccurate information.

7. Data Sharing

CityDoctor does not sell personal information.

Information may be shared:

- When required by law.
- Pursuant to court orders or government requests.
- With trusted service providers assisting platform operations.
- To investigate fraud, misuse, or security concerns.

8. Data Security

We implement commercially reasonable safeguards to protect information against unauthorized access, disclosure, loss, or alteration.

Despite these measures, no digital platform can guarantee absolute security.

9. Doctor Responsibilities

Doctors agree to:

- Maintain accurate profile information.
- Protect login credentials.
- Keep account passwords confidential.
- Notify CityDoctor immediately of unauthorized account access.
- Use the platform in compliance with applicable laws and professional ethics.

10. Account Suspension or Termination

CityDoctor may suspend or terminate accounts if:

- False information is provided.
- Fraudulent activities are detected.
- Platform policies are violated.
- Professional registration is found invalid or expired.

11. Data Retention

We retain information for as long as necessary to:

- Provide services.
- Meet legal obligations.
- Resolve disputes.
- Enforce agreements.

Certain records may be retained after account closure where legally required.

12. Third-Party Services

The Doctor App may use services such as:

- Google Play Services
- Firebase Authentication
- Firebase Analytics
- Firebase Crashlytics
- Cloud Messaging Services
- Mapping Services

Such services operate under their own privacy policies.

13. Medical Disclaimer

CityDoctor is a technology platform facilitating doctor discovery and appointment-related services.

CityDoctor does not provide medical advice, diagnosis, treatment, or clinical decision-making services.

Doctors remain solely responsible for professional medical services provided to patients.

14. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time.

Updated versions will be published within the application and become effective upon publication.

15. Contact Information

CityDoctor Digital Health Care

Email: support@citydoctor.in

Website: www.citydoctor.in

For privacy-related concerns, requests, or complaints, please contact us using the details above.

© CityDoctor Digital Health Care. All Rights Reserved.