TERMS & CONDITIONS
‘CityDoctor’ App
Effective Date: 01/07/2026
Introduction :
“CityDoctor Digital Health Care” (referred to as "we," "us," "our," or ‘CityDoctor’) a legally registered partnership firm in India. ‘CityDoctor’ & ‘CityDoctor Physician’ application is owned and operated by “CityDoctor Digital Health Care”.
The application is published, managed & maintain by the partnership's authorized representative.
Please read this Terms & Conditions carefully before accessing or using the Website (https:citydoctor.in), mobile applications (‘Citydoctor’ & ‘CityDoctor Physician’), or any of the Services offered by ‘CityDoctor’.
By accessing or using our Website, applications, or Services, you acknowledge that you have read, understood, and agreed to our terms & conditions, which forms an integral part of the Privacy Policy governing your use of the Services. Together, the Terms & Conditions and the Privacy Policy constitute a legally binding agreement ("Agreement") between you and “CityDoctor Digital Health Care” regarding your access to and use of the Website, mobile applications, and Services.
“CityDoctor Digital Health Care” provides these Services directly and, where applicable, through its authorized representatives, affiliates, associates, technology partners, and other third-party service providers (collectively referred to as "Partners").
3. User Eligibility
To use CityDoctor, you must:
Be at least 18 years old, or
Use the App under the supervision of a parent or legal guardian.
Provide accurate information when creating an account.
4. User Account
Users may be required to register using:
Mobile Number
Email Address (if applicable)
OTP Verification
You are responsible for:
Maintaining account confidentiality.
Protecting login credentials.
All activities conducted through your account.
CityDoctor shall not be liable for unauthorized account access caused by user negligence.
5. Use of the Platform
Users agree to use the App only for lawful purposes.
Users shall not:
Provide false information.
Impersonate another person.
Attempt unauthorized access to the platform.
Interfere with platform operations.
Upload harmful software or malicious content.
Misuse doctor contact information.
6. Doctor Information
CityDoctor displays information relating to healthcare providers including:
Names
Qualifications
Specializations
Consultation Timings
Chamber Locations
Contact Details
While CityDoctor strives to keep information updated, we do not guarantee the accuracy, completeness, or availability of any doctor's profile.
Users should independently verify information before making healthcare decisions.
7. Appointment Information
If appointment booking features are available:
Appointment requests are subject to doctor availability.
CityDoctor does not guarantee appointment confirmation.
Doctors may reschedule, cancel, or modify appointments.
CityDoctor shall not be liable for losses arising from appointment changes.
8. Medical Disclaimer
IMPORTANT:
CityDoctor does not provide:
Medical advice
Diagnosis
Treatment recommendations
Emergency medical services
Information available on the platform is provided for informational purposes only.
Always consult a qualified healthcare professional regarding medical concerns.
In case of a medical emergency, contact emergency services or visit the nearest healthcare facility immediately.
9. User Reviews and Feedback
Users may submit reviews, ratings, and feedback if available.
Users agree:
Reviews must be truthful and based on genuine experiences.
Reviews shall not contain abusive, defamatory, misleading, or unlawful content.
CityDoctor reserves the right to remove content that violates these Terms.
10. Intellectual Property
All platform content including:
Logos
Branding
Design Elements
Software
Text
Graphics
are owned by or licensed to CityDoctor and are protected by applicable intellectual property laws.
Users may not copy, reproduce, distribute, or commercially exploit platform content without prior written permission.
11. Privacy
Your use of CityDoctor is also governed by the CityDoctor Privacy Policy.
By using the App, you consent to the collection and use of information as described in the Privacy Policy.
12. Limitation of Liability
To the maximum extent permitted by law, CityDoctor shall not be liable for:
Medical outcomes
Doctor conduct
Incorrect profile information
Appointment cancellations
Service interruptions
Data loss
Indirect or consequential damages
Users use the platform at their own risk.
13. Suspension and Termination
CityDoctor may suspend or terminate user accounts if:
These Terms are violated.
Fraudulent activity is detected.
Platform security is threatened.
Required by law.
14. Changes to Services
CityDoctor reserves the right to:
Modify features.
Add or remove functionality.
Suspend services temporarily.
Discontinue services permanently.
Without prior notice where necessary.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted under the laws of India.
Any disputes arising from use of the platform shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of CityDoctor.
16. Contact Information
CityDoctor Digital Health Care
Email: support@citydoctor.in
connect@citydoctor.in
Website: www.citydoctor.in
For questions regarding these Terms & Conditions, please contact us through the details above.
Last Updated: 04/07/2026
‘CityDoctor’ & ‘CityDoctor Physician’ application is owned and operated by “CityDoctor Digital Health Care”, a legally registered partnership firm in India. The Android application is published, managed & maintain by the partnership's authorized representative.
© 2026 CityDoctor Digital Health Care. All Rights Reserved