TERMS & CONDITIONS FOR DOCTOR

‘CityDoctor Physician’ App
Effective Date: 01/07/2026

Introduction :

“CityDoctor Digital Health Care” (referred to as "we," "us," "our," or ‘CityDoctor’) a legally registered partnership firm in India. ‘CityDoctor’ & ‘CityDoctor Physician’ application is owned and operated by “CityDoctor Digital Health Care”.  

The application is published, managed & maintain by the partnership's authorized representative.

Please read this Terms & Conditions carefully before accessing or using the Website (https:citydoctor.in), mobile applications (‘Citydoctor’ & ‘CityDoctor Physician’), or any of the Services offered by ‘CityDoctor’. By accessing or using our Website, applications, or Services, you acknowledge that you have read, understood, and agreed to the terms of this Terms & Conditions, which forms an integral part of the Privacy Policy governing your use of the Services. Together, this Terms & Conditions and the Privacy Policy constitute a legally binding agreement ("Agreement") between you and “CityDoctor Digital Health Care” regarding your access to and use of the Website, mobile applications, and Services.

“CityDoctor Digital Health Care” provides these Services directly and, where applicable, through its authorized representatives, affiliates, associates, technology partners, and other third-party service providers (collectively referred to as "Partners").

1. Acceptance of Terms

Welcome to ‘CityDoctor Physician’ App.

By registering, accessing, or using the Physician app, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree to these Terms, you must not use the Physician app.
 

2. Purpose of the Platform

‘CityDoctor Physician’ App is a technology platform designed to assist registered medical practitioners in:

- Managing professional profiles
- Displaying chamber information
- Managing appointments
- Updating availability status
- Communicating service-related information to patients

‘CityDoctor’ is not a healthcare provider and does not practice medicine. Its an application owned & operated by ‘CityDoctor Digital Health Care’ by its authorized representative.

 

3. Eligibility

Only legally qualified and registered healthcare professionals may create and maintain a doctor account.

By registering, you represent and warrant that:

- You possess valid professional qualifications.
- You hold a valid registration with the appropriate Medical Council or Regulatory Authority.
- The information submitted is accurate and current.

 

4. Doctor Verification

CityDoctor may request verification documents, including:

- Medical Registration Certificate
- Qualification Certificates
- Government-issued Identity Proof
- Professional Practice Details

CityDoctor reserves the right to approve, reject, suspend, or remove any doctor profile at its sole discretion.

5. Doctor Profile Information

Doctors are responsible for maintaining accurate information including:

- Name
- Qualification
- Specialty
- Registration Number
- Consultation Timings
- Chamber Address
- Consultation Fees
- Contact Details

Doctors agree to promptly update any changes to their professional information.

6. Appointment Management

Where appointment features are available:

- Doctors are responsible for managing appointment schedules.
- Doctors shall make reasonable efforts to honor confirmed appointments.
- Doctors may reschedule appointments when necessary.

CityDoctor is not responsible for missed appointments, scheduling conflicts, or patient attendance issues.

7. Smart Queue and Availability Status

If the platform provides real-time availability features:

- Doctors may voluntarily update their status.
- Status may include "Available", "In Chamber", "Busy", "Away", or similar indicators.
- Such information may be displayed publicly to users.

Doctors are responsible for the accuracy of their availability information.

8. Professional Responsibilities

Doctors agree to:

- Comply with all applicable laws and medical regulations.
- Maintain professional standards and ethics.
- Protect patient confidentiality.
- Avoid misleading claims or advertisements.
- Use the platform solely for lawful healthcare-related purposes.

9. Patient Data and Confidentiality

Doctors may access patient information necessary for appointment and consultation management.

Doctors shall:

- Keep patient information confidential.
- Use patient information only for legitimate healthcare purposes.
- Not sell, share, disclose, or misuse patient information.

Any misuse of patient information may result in immediate account suspension and legal action.

10. Prohibited Activities

Doctors shall not:

- Provide false qualifications.
- Use another practitioner's credentials.
- Upload misleading information.
- Harass or abuse users.
- Attempt unauthorized access to platform systems.
- Engage in fraudulent activities.

11. Fees and Subscription

If CityDoctor introduces premium services, subscriptions, or listing fees:

- Applicable charges shall be displayed clearly.
- Doctors agree to pay applicable fees before using paid features.
- Fees once paid may be non-refundable unless otherwise stated.

12. Intellectual Property

All software, branding, content, trademarks, logos, and platform materials remain the exclusive property of “CityDoctor Digital Health Care”

Doctors receive only a limited, non-transferable license to use the platform.

13. Disclaimer

CityDoctor acts solely as a technology platform.

CityDoctor:

- Does not provide medical services.
- Does not guarantee patient volume.
- Does not guarantee appointment bookings.
- Does not guarantee income generation.

Professional services provided to patients remain solely the responsibility of the doctor.

14. Limitation of Liability

To the fullest extent permitted by law, CityDoctor shall not be liable for:

- Loss of income
- Appointment disputes
- Patient dissatisfaction
- Medical negligence claims
- Service interruptions
- Technical failures
- Indirect or consequential damages

15. Suspension and Termination

CityDoctor may suspend or terminate a doctor account if:

- False information is provided.
- Verification fails.
- Medical registration becomes invalid.
- Platform policies are violated.
- Fraudulent or unethical conduct is detected.

16. Indemnification

Doctors agree to indemnify and hold CityDoctor harmless from any claims, liabilities, losses, or legal proceedings arising from:

- Professional medical services provided by the doctor.
- Violation of applicable laws.
- Violation of these Terms & Conditions.
- Misuse of the platform.

17. Modifications

CityDoctor reserves the right to modify these Terms at any time.

Updated Terms shall become effective upon publication within the platform.

Continued use of the Physician app constitutes acceptance of the revised Terms.

18. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Any dispute arising from the use of the platform shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the registered office of CityDoctor.

19. Contact Information

CityDoctor Digital Health Care
Srinagar Pally, Ailakundi, Bankura-722102

Email: support@citydoctor.in
              connect@citydoctor.in

Website: www.citydoctor.in

For legal, policy, or account-related concerns, please contact us using the details above.

Last Updated: 04/07/2026

‘CityDoctor’ & ‘CityDoctor Physician’ application is owned and operated by “CityDoctor Digital Health Care”, a legally registered partnership firm in India. The Android application is published, managed & maintain by the partnership's authorized representative.

© 2026 CityDoctor Digital Health Care. All Rights Reserved.