CityDoctor – User App
Effective Date: 01/01/2026
Last Updated: 01/05/2026

1. Introduction

Welcome to CityDoctor. We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how CityDoctor ("we", "our", or "us") collects, uses, stores, and protects information when you use our mobile application and related services.

By using the CityDoctor application, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

A. Information Provided by Users

When using CityDoctor, users may provide:

- Name
- Mobile Number
- Email Address (if applicable)
- Profile Information
- Feedback, Reviews, or Queries submitted through the app

B. Automatically Collected Information

We may automatically collect:

- Device Information
- Mobile Operating System Version
- App Version
- Device Identifier
- IP Address
- Crash Logs and Diagnostic Data

C. Location Information

If the user grants permission, CityDoctor may access approximate or precise location data to help users find nearby doctors and healthcare services.

Users may disable location access at any time through device settings.

3. How We Use Information

We use collected information to:

- Provide doctor search services
- Improve app functionality
- Display nearby healthcare providers
- Respond to user inquiries
- Send service-related notifications
- Detect fraud and misuse
- Maintain platform security
- Improve user experience

4. Doctor Information Displayed in the App

CityDoctor displays publicly available or voluntarily submitted professional information about healthcare providers, including:

- Doctor Name
- Qualification
- Specialty
- Chamber Address
- Consultation Timing
- Contact Information

Such information is displayed solely for informational purposes.

5. Data Sharing

CityDoctor does not sell user personal information.

We may share information only:

- When required by law
- To comply with legal processes
- To protect our rights and users
- With trusted service providers who assist in operating the platform

All third-party service providers are required to maintain confidentiality.

6. Data Security

We implement reasonable technical and organizational measures to protect user information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or transmission over the internet is completely secure.

7. User Rights

Users may:

- Request access to their data
- Request correction of inaccurate information
- Request deletion of their account
- Withdraw permissions previously granted

Requests may be submitted through the contact details provided below.

8. Children's Privacy

CityDoctor is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

9. Third-Party Services

The application may use third-party services such as:

- Google Play Services
- Firebase Analytics
- Firebase Crashlytics
- Google Maps

These services may collect information according to their own privacy policies.

10. Medical Disclaimer

CityDoctor is an information platform only.

CityDoctor does not provide medical advice, diagnosis, treatment, emergency healthcare services, or doctor-patient consultation through the application.

Users should consult qualified healthcare professionals for medical advice.

In case of a medical emergency, contact local emergency services immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted within the application and will become effective immediately upon publication.

12. Contact Us

For questions regarding this Privacy Policy, contact:

CityDoctor Digital Health Care
Email: support@citydoctor.in
Website: www.citydoctor.in

© CityDoctor Digital Health Care. All Rights Reserved.