‘CityDoctor’ – User App
PRIVACY POLICY
Effective Date: 01/01/2026
Introduction :
“CityDoctor Digital Health Care” (referred to as "we," "us," "our," or ‘CityDoctor’) a legally registered partnership firm in India. ‘CityDoctor’ & ‘CityDoctor Physician’ application is owned and operated by “CityDoctor Digital Health Care”.
The application is published, managed & maintain by the partnership's authorized representative.
Please read this Privacy Policy carefully before accessing or using the Website (https:citydoctor.in), mobile applications (‘Citydoctor’ & ‘CityDoctor Physician’), or any of the Services offered by ‘CityDoctor’. By accessing or using our Website, applications, or Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy, which forms an integral part of the Terms & Conditions governing your use of the Services. Together, the Terms & Conditions and this Privacy Policy constitute a legally binding agreement ("Agreement") between you and “CityDoctor Digital Health Care” regarding your access to and use of the Website, mobile applications, and Services.
“CityDoctor Digital Health Care” provides these Services directly and, where applicable, through its authorized representatives, affiliates, associates, technology partners, and other third-party service providers (collectively referred to as "Partners").
Welcome to CityDoctor. We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how CityDoctor ("we", "our", or "us") collects, uses, stores, and protects information when you use our mobile application and related services.
By using the CityDoctor application, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
A. Information Provided by Users
When using ‘CityDoctor’, users may provide:
- Name
- Mobile Number
- Email Address (if applicable)
- Profile Information
- Feedback, Reviews, or Queries submitted through the app
B. Automatically Collected Information
We may automatically collect:
- Device Information
- Mobile Operating System Version
- App Version
- Device Identifier
- IP Address
- Crash Logs and Diagnostic Data
C. Location Information
If the user grants permission, ‘CityDoctor’ may access approximate or precise location data to help users find nearby doctors and healthcare services.
Users may disable location access at any time through device settings.
3. How We Use Information
We use collected information to:
- Provide doctor search services
- Improve app functionality
- Display nearby healthcare providers
- Respond to user inquiries
- Send service-related notifications
- Detect fraud and misuse
- Maintain platform security
- Improve user experience
4. Doctor Information Displayed in the App
CityDoctor displays publicly available or voluntarily submitted professional information about healthcare providers, including:
- Doctor Name
- Qualification
- Specialty
- Chamber Address
- Consultation Timing
- Contact Information
Such information is displayed solely for informational purposes.
5. Data Sharing
‘CityDoctor’ does not sell user personal information.
We may share information only:
- When required by law
- To comply with legal processes
- To protect our rights and users
- With trusted service providers who assist in operating the platform
All third-party service providers are required to maintain confidentiality.
6. Data Security
We implement reasonable technical and organizational measures to protect user information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic storage or transmission over the internet is completely secure.
7. User Rights
Users may:
- Request access to their data
- Request correction of inaccurate information
- Request deletion of their account
- Withdraw permissions previously granted
Requests may be submitted through the contact details provided below.
8. Children's Privacy
‘CityDoctor’ is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age.
9. Third-Party Services
The application may use third-party services such as:
- Google Play Services
- Firebase Analytics
- Firebase Crashlytics
- Google Maps
These services may collect information according to their own privacy policies.
10. Medical Disclaimer
‘CityDoctor’ is an information platform only.
‘CityDoctor’ does not provide medical advice, diagnosis, treatment, emergency healthcare services, or doctor-patient consultation through the application.
Users should consult qualified healthcare professionals for medical advice.
In case of a medical emergency, contact available emergency services immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted within the application and will become effective immediately upon publication.
12. Contact Us
For questions regarding this Privacy Policy & for data/account deletion request, contact:
CityDoctor Digital Health Care
Srinagar Pally, Ailakundi, Bankura-722102
Email: support@citydoctor.in
connect@citydoctor.in
Website: www.citydoctor.in
Last Updated: 04/07/2026
‘CityDoctor’ & ‘CityDoctor Physician’ application is owned and operated by “CityDoctor Digital Health Care” (referred to as "we," "us," "our," or ‘CityDoctor’) a legally registered partnership firm in India. The application is published, managed & maintain by the partnership's authorized representative.
© 2026 CityDoctor Digital Health Care. All Rights Reserved.